ChargePoint Assistance – tailored individually to your requirements

24/7 service support with or without AI assistance

No waiting time thanks to AI-supported initial response

Remote maintenance

Remote maintenance, e.g. resetting, unlocking, and starting/stopping the charging process

Ticket creation

Ticket creation for the CPO and handover to a support agent

Knowledge transfer

Support agents receive all information previously logged by the AI.

Optimal customer care

even in stressful situations and in more than 20 languages

Back-office handling

Extended tasks such as processing customer inquiries by email

The first point of contact for your customers


Whether your company is a charge point operator (CPO), charging station manufacturer, or backend provider, ChargePoint Assistance acts as the first point of contact when problems occur during the charging process at your electric charging station or wallbox. Via the hotline set up specifically for you, your customers are connected directly to one of the ASSIST emergency service centers, where our teams quickly provide support and answer questions such as:

How do I charge my car correctly?

The charging process at the charging station won’t start – what should I do?

The payment process at the EV charging station isn’t working – now what?

How do I pay at the EV charging station?

I’m having problems with the charging card – how can I charge my EV now?

This charging station isn’t working – where do I find the nearest one?

Where can I get help by phone with the charging station?

I’m having problems with unlocking – where can I get quick help?

I’m having problems with my charging cable – what can I do?

ASSIST at a glance

As a subsidiary of ÖAMTC, we offer you tailor-made solutions for your charging station with ChargePoint Assistance. Our emergency service center specializes in emergencies and malfunctions at the charging station as part of telephone-based 1st-level support.

30+ years

Experience in telephone support

Experts

In the field of L1 charging support and customer service

100k support cases

from across Europe and North America

20+

European languages available

Your customers. Our service.

We look forward to your enquiry

You’re welcome to use this form for that purpose.

ASSIST Notfallservice GmbH
Baumgasse 129


1030 Wien